Privacy Policy

1. Who We Are

Niivex LLC (“Niivex,” “we,” “us,” or “our”) is a B2B digital marketing agency providing AI-powered website design, SEO, AEO (AI Engine Optimization), GEO (Generative Engine Optimization), and marketing automation services. Our website is located at https://niivex.com.

For privacy questions or requests, contact us at:
Email: admin@niivex.com
Mailing: Niivex LLC, Jacksonville, FL, USA

2. What This Policy Covers

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you: visit niivex.com; submit a contact or inquiry form; engage with us as a client or prospective client; receive marketing communications from us; or interact with our social media presence.

3. Information We Collect

3.1 Information You Provide Directly

• Contact form submissions: Name, email address, phone number, company name, and any details you include in your message.
• Client onboarding: Business information, billing details, website credentials, and other information needed to deliver our services.
• Email correspondence: The content of messages you send us.

3.2 Information Collected Automatically

When you visit niivex.com, we and our service providers may automatically collect: device and browser data; usage data; analytics data via Google Analytics 4 (GA4); and cookies and similar tracking technologies.

3.3 Information from Third Parties

We may receive information from Go High Level (GHL), social media platforms, and referral partners.

4. How We Use Your Information

We use your personal information to: respond to inquiries; deliver contracted services; send marketing emails and service updates; improve website performance; comply with legal obligations; and prevent fraud and ensure security. We do not use your information for automated individual decision-making or profiling.

5. Analytics Tools

Google Analytics 4 (GA4): We use GA4 to understand how visitors use niivex.com. You can opt out via the Google Analytics Opt-Out Browser Add-on or by adjusting your cookie preferences.

Go High Level (GHL): Our CRM and marketing automation platform. Information submitted through our forms may be stored in GHL.

6. How We Share Your Information

We do not sell your personal information. We may share your information with service providers who help us operate our business, in the event of a business transfer, or when required by law. We do not share your personal information with third parties for their own marketing purposes.

7. Data Retention

• Inquiry/contact form data: Retained for 2 years from submission unless a client relationship is established.
• Client data: Retained for the duration of the engagement plus 5 years.
• Analytics data: As configured in GA4 (typically 14 months).

8. Your Rights Under GDPR (EU/EEA Residents)

You have the right to access, rectify, erase, restrict processing of, port, and object to processing of your personal data, as well as the right to withdraw consent at any time. Contact us at admin@niivex.com. We will respond within 30 days.

9. Your Rights Under CCPA (California Residents)

California residents have the right to know, delete, correct, and opt out of sale or sharing of personal information. We do not sell or share personal information for cross-context behavioral advertising. To submit a CCPA request, email admin@niivex.com with the subject line “CCPA Privacy Request.”

10. Cookies

We use cookies and similar technologies as described in our Cookie Policy, available at niivex.com/cookie-policy.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

12. Children’s Privacy

niivex.com is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top of this page indicates the most recent revision. Continued use of the Site after changes are posted constitutes your acceptance.

14. Contact Us

Niivex LLC
Email: admin@niivex.com
Website: https://niivex.com
Jacksonville, FL, USA